F.A.Q

  • Cool or warm water is recommended.
  • Use shampoo and hairbrush gently.
  • Rinse thoroughly with hair conditioner and apply cream rinse or wet-look spray as desired.
  • Pat dries and brushing a wide toothcomb, sprays throughout.
  • Set and dry naturally.
  • Comb into desired style after hair is completely dry.
  • Fill a basin with lukewarm water.
  • Add a capful of wig shampoo and conditioner mix with water. If the wig has odors, you may add a teaspoon of baking soda to the basin. 
  • Gently move the wig in the water about one minute until wig is saturated.
  • Gently clean the part stained until clean.
  • Leave the wig about 20 minutes.
  • Rinse it with cool clean water.
  • Gently squeeze the wig to remove water. Do not wring or twist the wig.
  • Spray on the wig with wig conditioner or wig spray.
  • Spread the wig out on a dry towel and leave it until it dry.
  • Style the wig

We recommend you a gentler method, like using a hair dryer or a steamer,or even just hot water.

Yes, all Zayn Ting hair collections can be colored. However, we strongly advise you to seek a professional colorist to obtain optimal results and prevent over processing.

We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. Also, pool chemicals and salt can damage the hair and affect color.

A shipping confirmation e-mail will be sent once your order has been shipped.

We accept credit card and Paypal.

Your Satisfaction is our Goal!  If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item(NOT INCLUDING ANY CUSTOMIZED ORDER).

  • Items must be sent back within 7 days of receipt in new condition* (see Eligible Condition below).
  • Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free.
  • Retail packaging must be unblemished (no creases, split or damage of any kind).
  • Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.

*ITEMS THAT DO NOT MEET THESE CRITERIA WILL BE SUBJECT TO A 50% RESTOCKING FEE.

Eligible Condition:

  • Item must be in original factory condition – unworn, not tried on and undamaged or altered in any way (brushed, styled, cut, product applied, etc).
  • Tags must still be attached and hairnet undamaged.
  • No perfume or odors of any kind.
  • Retail packaging must be unblemished (no creases, split or damage of any kind).
  • All original retail packaging and materials must be returned.
  • Exchange or Refund must be requested within 7 days of receiving your original order.

Please kindly contact us at info@zaynting.com if you need exchanges or returns.